bmw bat's Privacy Policy

This Privacy Policy ("Policy") applies to all services and operations of the bmw bat platform. When you register, log in, or use any of our services on bmw bat, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully before using our services. This Policy applies together with our Terms and Conditions, and both documents complement each other.

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1 Types of Information Collected

bmw bat may collect your information through various means. We only collect information that is necessary to operate our services, manage your account, and provide you with a better experience.

1.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (National ID or passport details)
• Financial transaction details: bKash, Nagad, Rocket, Upay or bank account information

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login times, game play history)
• Information collected from cookies and similar tracking technologies
• Date and time of access

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may verify information with trusted third parties. However, we do not collect any unauthorised information in this process.

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2 Purpose of Using Your Information

bmw bat uses the information collected about you for the following purposes:

• To complete account registration, verification and management
• To process deposit and withdrawal transactions
• To provide customer support services
• To manage bonuses, rewards and VIP benefits
• To prevent unauthorised access, fraud and financial irregularities
• To fulfil legal obligations
• To ensure the security and stability of the platform
• To enforce responsible gaming policies

We never sell your information to third parties for unauthorised advertising purposes.

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3 Data Storage and Security

To ensure the security of your information, bmw bat uses industry-standard SSL encryption technology. Our servers and databases operate in a secure environment, and regular security audits are conducted.

3.1 Encryption and Security Measures

• All sensitive information is transmitted via SSL/TLS encryption
• Passwords are never stored in plain text — only in encrypted hash form
• Financial information is stored in a separate, secured database
• System access is restricted to authorised personnel only

3.2 Data Retention Period

Information collected while your account is active is retained during that period. Even after an account is closed, certain information may be retained for a specified period as required by legal obligations, dispute resolution or fraud prevention. Financial transaction records are retained for the long term as required by law.

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4 Data Sharing and Disclosure

bmw bat never sells or transfers your personal information to unauthorised third parties. However, information may be shared in the specific circumstances below:

4.1 Authorised Third Parties

• Payment processors (bKash, Nagad, Rocket, Upay and banks): information necessary to complete transactions
• Identity verification service providers: for the KYC (Know Your Customer) process
• Technology service providers: for platform operations

4.2 Legal Obligations

Information may be disclosed as required by a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the information that is legally required.

4.3 Business Changes

In the event of a business merger, acquisition or asset sale, user information may be transferred. Users will be notified in advance in such cases.

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5 Cookie Policy

Cookies and similar technologies are used on the bmw bat platform. Cookies are small files stored on your device that help improve your experience.

5.1 Use of Cookies

• Essential cookies: to maintain login sessions and ensure security
• Functional cookies: to remember your preferences and settings
• Analytics cookies: to monitor and improve platform usage

You can control cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

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6 Your Rights

As a bmw bat user, you have certain important rights regarding your personal information:

• Right of access: the right to know what information we hold about you
• Right to correction: the right to request that incorrect or incomplete information be corrected
• Right to deletion: the right to request deletion of your information in certain circumstances (however, this may not apply in full where legal obligations exist)
• Right to object to processing: the right to object to the processing of your information in certain cases
• Right to data portability: the right to receive your information in a structured format

To exercise these rights, please contact our customer support team. After verifying your identity, we will process your request as quickly as possible.

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7 Protection of Minors' Information

bmw bat strictly refrains from providing services to anyone under the age of 21 (21+). We do not knowingly collect or process the personal information of any minor. An age verification process is followed at the time of registration. If we become aware that a minor's information has been collected, we will immediately close that account and take steps to delete the information.

To learn more about responsible gaming, please read our Responsible Gaming Guidelines, which describe the age verification process and protection measures in detail.

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8 International Data Transfers

Due to the requirements of our technology infrastructure, information may in some cases be processed outside Bangladesh. In such cases, we ensure that appropriate data protection measures are maintained and that applicable legal frameworks are followed.

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9 Security Breaches and Response

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps to address the situation. We will investigate the incident, work to limit the damage, and take measures to prevent such incidents in the future.

If you notice any suspicious activity or are concerned about the security of your account, please contact our 24/7 customer support team immediately.

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10 Third-Party Links and Services

The bmw bat platform uses software from game providers such as Pragmatic Play, PG Soft, JILI, Evolution and others. These third-party service providers may have their own privacy policies that apply within their platforms. We are not responsible for the privacy practices of these third parties.

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11 Policy Changes and Updates

bmw bat reserves the right to change this Privacy Policy at any time. For significant changes, we will notify users by email or via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date of the most recent change is noted at the top of this page. Please contact us with any questions or feedback. For more details about us, visit the bmw bat About Us page.

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12 Contact and Complaints

If you have any questions, complaints or requests to exercise your rights regarding this Privacy Policy, please contact our privacy team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We will try to respond to your request as quickly as possible after receiving it. You can also check our Frequently Asked Questions (FAQ) section to learn more about your rights and responsibilities.